Outbound Voice Services

Outbound Voice Services are a category of voice products that enable users to make calls beyond their local area, including interstate, international, and toll-free calls. These services are available through various platforms, like Voice over IP (VoIP), and offer features for businesses such as cost management, simplified billing, and detailed reporting. Examples include Business Digital Voice and other IP-based solutions for both small and large businesses. 

Key Features and Services

• Global Connectivity: Masslocal's network supports outbound calling to over 250 countries, providing both traditional long-distance and IP-based international connectivity.

• Voice over IP (VoIP) Solutions: Many outbound services utilize VoIP technology, which transports voice calls over the internet for greater flexibility and advanced features.

• Cost Management and Reporting: Businesses can manage telecom expenses with features like streamlined invoicing, online reporting, and the ability to track costs by employee, client, or department.

• Outbound Call Plan Management: Administrators can configure specific outbound calling rules for different user types or locations, allowing them to permit or block calls to specific destination types (e.g., local, long distance, international, premium services).

• Branded Calling: To help businesses improve answer rates and build trust, Masslocal offers "Enterprise Branded Calling," which displays the company's name and logo on the recipient's caller ID.

• Integration: These services can be integrated with other business tools, such as CRM systems and contact center software, to provide a more personalized and efficient customer experience. 

Common Uses

Outbound voice services are typically used for proactive business outreach, including: 

• Sales calls and lead generation

• Marketing efforts and promotions

• Customer satisfaction surveys and feedback collection

• Account updates and follow-up calls

• Debt collection